When looking for an eTMF to support STALICLA’s expanding pipeline for neurodevelopment disorders, Head of Clinical Operations Dr. Eric Painbeni had clear goals in mind: the eTMF solution should be easy to use, fast to roll out and affordable for […]
Author: Firma BSI Business Systems Integration
Manentia’s Go-Live with BSI eClinical Solution Confirms the Successful SME Strategy Adopted by the Swiss Software House
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Finding the right eClinical provider can be difficult, especially for a young clinical research organization working with remote staff across two countries. Yet this was not the case for Manentia, a full-service CRO employing clinical research assistants (CRAs) in England […]
Next-Generation Marketing: Swisscom Schweiz AG counts on BSI for its B2C customer strategy
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AG, headquartered in Ittigen near Bern, is the leading telecommunications provider and one of Switzerland’s most important IT companies. With over 19,000 employees, it is considered one of the country’s most innovative and sustainable corporations. Swisscom Schweiz AG has selected […]
BDO counts on BSI as the master system for customer relationship management
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BDO, one of the leading auditing, trust and consulting companies in Switzerland, uses BSI to manage its customer data and customer relationships. BSI replaced two previously used CRM systems when the new CRM solution was rolled out for over 1,400 […]
BSI Life Sciences and SMART-TRIAL Unite to Deliver First European eClinical Suite for Medical Devices
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With EU Medical Device Regulation (MDR) and In Vitro Diagnostic Regulation (IVDR) deadlines looming, BSI Life Sciences and SMART-TRIAL have teamed up to offer an all-in-one, interoperable solution for medical device and diagnostics companies revising their clinical data strategy to […]
Omnichannel was yesterday, mobile CRM is the future: 6 trends for successful customer relationships in 2021
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While 2020 is slowly coming to an end, the digital transformation continues to accelerate. As the latest CIO Priorities Report confirms, IT decision-makers across all industries have taken the crisis as an opportunity to increase their IT investment spending, particularly […]
BSI to be the customer service hub at CALIDA
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At CALIDA, the Swiss lingerie manufacturer known for high-quality intimate apparel, sleepwear, and loungewear, the customer is at the center of everything. The company’s goal is to offer top-notch service to its customers on all sales channels. To do so, […]
Arvato invests in BSI customer service solution for e-commerce
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Arvato Supply Chain Solutions, the international supply chain and e-commerce service provider, will be using the CRM solution from BSI for the services it provides in the customer services area. By doing so, the company is laying the foundation for […]
Cardiac Dimensions to go live with BSI eTMF for clinical trials management
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Kirkland, USA based Cardiac Dimensions will go live with BSI’s electronic Trial Masterfile (BSI eTMF) within only three months in September 2020, before adding more CTMS functionality over time through pure configuration. The first implementation meeting took place on 1st […]
Pop-up Event für Service Champions (Seminar | Wien)
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Warum Skandinavier glücklicher, erfolgreicher und produktiver sind – und was wir im Customer Service von ihnen lernen können Im Contact-Center-Umfeld geht es vielerorts noch sehr tayloristisch zu. Geprägt wird die Kultur von Konformisten und Prozessbefolgern, die gehorsam Befehle ausführen – […]